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Refund Policy

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Last updated: Novemeber 2025

This Refund Policy outlines the terms under which refunds may be provided for services purchased from Bhriti, operated by Dr. Rakshata Agasthy, Bengaluru, Karnataka, India ("we", "us", or "our").

We aim to offer transparent, fair, and ethical policies while delivering high‑quality Functional and Integrative Medicine services.
 

1. General Refund Terms

Our services include consultations and wellness programs of various durations. Refund eligibility and the percentage refunded depend on the timing of your request and the type of service purchased.

Please note: All refunds, where applicable, will be processed to the original method of payment.


2. Refund Policy for Programs (1‑Month & 3‑Month Packages)

Refunds for wellness programs are governed by the following guidelines:

  • Refund within 7 days of purchase: You are eligible for a 90% refund of the total amount paid.

    • The 7‑day period is calculated from the date you make the payment.

  • Refund on or after the 8th day: No refund will be applicable. The full amount is forfeited.

These terms apply to all current and future program offerings unless otherwise stated.


3. Refund Policy for Consultations

  • Free Introductory Call: Not eligible for refunds.

  • Comprehensive Evaluation: Refunds may be provided only if cancellation is requested before any consultation has taken place. Once the evaluation has begun or supporting documents have been reviewed, refunds do not apply.


4. Appointment Cancellations & Rescheduling

  • Appointments may be rescheduled with at least 24 hours' notice, subject to slot availability.

  • Missed appointments or cancellations with less than 24 hours' notice are not eligible for refunds.

5. No-Show Policy

If you fail to attend a scheduled session without prior notice, the session is considered completed and is not refundable.

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6. How to Request a Refund

To request a refund, please contact us at:

Include your name, date of purchase, service purchased, and the reason for requesting a refund.

 

7. Processing Time

Approved refunds are typically processed within 7–10 business days. Depending on your bank or payment service provider, it may take additional time for the funds to reflect in your account.

 

8. Exceptions

We reserve the right to decline refund requests in cases of:

  • Misuse of services

  • Policy violations

  • Incomplete or misleading information provided during the onboarding process

 

9. Questions

If you have any questions about this Refund Policy, please reach out to us at bhritibyrakshata@gmail.com.

This Refund Policy is published on our website and may be updated periodically. Continued use of our services following any updates constitutes your acceptance of the revised policy.

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